Refund policy

At Dots & Curves Art, your satisfaction is our priority. If you need to return, exchange, or refund a product, we aim to make the process as easy as possible. Below are the details regarding our policy:

1. Ready-Stock Items

Includes Art Prints, Ready-Made Boxes & Coasters

Refunds: Change of mind? We accept refund requests for non-customized, ready-stock products within 7 calendar days of delivery.
Exchanges: We accept exchange requests for these products within 14 calendar days of delivery.

Eligibility for Change-of-Mind Returns:

Item must be unused, undamaged, and in the same condition as received.
Must be in original packaging with all inside packing intact.
Order confirmation, receipt, or proof of purchase is required.

Refunds for promotional purchases are based on the price paid. For bundle offers, all items in the bundle must be returned.

2. How to Request a Return

Email us at dots.and.curves@gmail.com with your order number and item details.
Upon approval, we'll provide the return address in Doha, Qatar, and further instructions.
Do not send items back before receiving approval.

Customers are responsible for return shipping costs for change-of-mind returns. Please ensure items are securely packaged.

3. Order Cancellations

Request cancellation within 1 hour of placing your order by emailing us.
Note: Products marked as final sale cannot be canceled for change of mind.

4. Custom, Hand-Painted & Personalized Orders

Custom and Personalized Goods: Not eligible for change-of-mind returns, refunds, or exchanges.
Standard Hand-Painted Items: Covered under our ready-stock policy unless marked as final sale.
Cancellations for custom orders must be within 1 hour of placing the order.

These restrictions do not affect your rights for damaged or incorrect items.

5. Damaged, Defective, or Incorrect Items

Inspect your order upon delivery. Contact us at dots.and.curves@gmail.com as soon as possible for any issues.
For visible damages or incorrect items, please report within 48 hours of delivery.
Include your order number, a description of the issue, and any photos or videos.

We will arrange a resolution, including repair, replacement, or refund, covering all associated costs.

6. Final Sale Products

Items marked as final sale are not eligible for returns, refunds, exchanges, or cancellations, except for damaged, defective, or incorrect items.

7. How to Exchange or Replace a Product

For exchanges, contact us within 14 calendar days of delivery.
Replacement items are subject to availability and should be of equal value to the returned item.
Customers pay for shipping costs for change-of-mind exchanges; we cover costs for damaged or incorrect items.

8. Delivery Charges

If an item is faulty or incorrect, we will refund the delivery charge in full when all products are returned together.
Original delivery charges are not refunded for change-of-mind refunds.

9. International Orders

For orders delivered outside Qatar, additional rights may apply under relevant laws, including cancellation rights for purchases in the European Union.
Contact us for assistance with international returns.

10. Getting Your Refund

Once we receive and inspect your return, we’ll notify you of the refund approval.
Approved refunds will be issued to the original payment method within 7 to 10 business days. Processing times may vary with your bank or payment provider.

If over 14 business days pass since approval without your refund, please contact us.

11. Your Consumer Rights

This policy does not affect your rights under applicable consumer protection laws in Qatar.

12. Support

For any questions regarding returns, cancellations, exchanges, or refunds, please contact us at: dots.and.curves@gmail.com.